Collection: Legal Information and Policies
1. General Information
This online store, Fassy, is operated by Noah Fassbender and Leon Fassbender, based in the Netherlands. By placing an order on our website, you agree to the following terms and conditions. These policies comply with Dutch and EU regulations governing e-commerce and consumer rights.
Business Details:
- Company Name: Fassy
- Owners: Noah Fassbender and Leon Fassbender
- Registered Address: Rijnstraat 19-2 1078PV Amsterdam
- Contact Email: fuzzyfassy@gmail.com
2. Shipping Policy
Orders are processed within 1–3 business days. Delivery times vary depending on location:
- Domestic (Netherlands): Estimated delivery within 3–7 business days.
- Europe: Estimated delivery within 5–10 business days.
- International: Estimated delivery within 7–21 business days, subject to customs.
While we strive to meet these delivery timelines, delays may occur due to customs or other unforeseen circumstances. International customers are responsible for any customs duties or taxes.
Pre-Order Information: We are honored to offer you the chance to secure your piece of the Fassy collection early. Please note that this is a pre-order, and your desired item will be shipped by approximately April 2025. By pre-ordering, you join an exclusive group supporting the first release of this unique collection.
For shipping inquiries, please contact us at fuzzyfassy@gmail.com
3. Return and Refund Policy
We want you to love your Fassy purchase. If you are not completely satisfied, you may return your item(s) within 14 days of delivery, provided they are in their original condition, unused, and with all tags attached.
Return Process:
- Contact us at fuzzyfassy@gmail.com within 14 days of receiving your order.
- Provide your order number and reason for return.
- We will provide instructions for returning the item(s).
Please note that:
- Return shipping costs are the customer’s responsibility.
- Refunds will be processed within 14 days of receiving the returned item(s).
4. Privacy Policy
We respect your privacy and are committed to protecting your personal data. This policy outlines how we collect, use, and protect your information:
Data We Collect:
- Name, email, phone number, and shipping address.
- Payment information processed securely via third-party payment processors.
- Order history and preferences.
How We Use Your Data:
- To process and deliver your orders.
- To communicate with you about your order or promotional offers.
- To improve our website and services.
We do not share your data with third parties except for payment processing and shipping purposes.
5. Terms and Conditions
By using our website, you agree to the following:
- The content and images on our website are the intellectual property of Fassy and may not be used without permission.
- Products displayed on our site are subject to availability. Prices and descriptions may change without notice.
- Fassy is not responsible for delays caused by shipping carriers or customs.
6. Legal Compliance
Fassy operates in compliance with Dutch and EU laws, including the EU Consumer Rights Directive and GDPR. Customers have the right to withdraw from their purchase within 14 days of receiving their order, as per EU regulations. For withdrawal instructions, please contact fuzzyfassy@gmail.com.
7. Disclaimer
Fassy strives to provide accurate information on its website but does not guarantee that all content is error-free or up-to-date. We reserve the right to make changes to our policies, products, and website content at any time.
8. Contact Information
For any inquiries or concerns, please reach out to us:
- Email: fuzzyfassy@gmail.com
Thank you for shopping with Fassy!
